Offego（破圈）技术支持 / Support
中文
Offego（破圈）是一款围绕真实连接打造的社交软件，核心功能包括 Coffee Chat、个人资料展示、关系连接和 AI Search。
- 发现并连接有价值的人
- 发起或参与 Coffee Chat
- 通过 AI Search 更快找到合适的人脉、信息或话题
- 管理个人主页、标签和社交互动
常见问题
Q：收不到验证码怎么办？
A：请先确认手机号或邮箱填写正确，检查垃圾短信/垃圾邮件，并等待 1 到 2 分钟后重新尝试。如果频繁请求验证码，系统可能会暂时限流，请稍后再试。
A：请先确认手机号或邮箱填写正确，检查垃圾短信/垃圾邮件，并等待 1 到 2 分钟后重新尝试。如果频繁请求验证码，系统可能会暂时限流，请稍后再试。
Q：为什么无法登录？
A：请检查网络是否正常、应用是否为最新版本，以及登录方式是否和注册时一致。如果你更换了设备或账号绑定信息，可能需要重新验证身份。
A：请检查网络是否正常、应用是否为最新版本，以及登录方式是否和注册时一致。如果你更换了设备或账号绑定信息，可能需要重新验证身份。
Q：个人资料修改后为什么没有立即显示？
A：部分资料更新会即时生效，部分字段可能会有短暂缓存延迟。请下拉刷新或重新进入页面查看最新内容。
A：部分资料更新会即时生效，部分字段可能会有短暂缓存延迟。请下拉刷新或重新进入页面查看最新内容。
Q：匹配、推荐结果不准确怎么办？
A：建议你补充完整个人资料、兴趣标签、职业背景和城市信息。资料越完整，系统推荐和 AI Search 的相关性通常越高。
A：建议你补充完整个人资料、兴趣标签、职业背景和城市信息。资料越完整，系统推荐和 AI Search 的相关性通常越高。
Q：AI Search 为什么没有返回理想结果？
A：你可以尝试更具体的关键词，例如加入行业、城市、职位或需求描述。更清晰的问题通常能得到更准确的结果。
A：你可以尝试更具体的关键词，例如加入行业、城市、职位或需求描述。更清晰的问题通常能得到更准确的结果。
Q：为什么消息没有发送成功？
A：请检查网络连接，并确认对方账户状态正常。如果持续失败，可能是系统风控、服务异常或版本过旧导致，建议更新 App 后重试。
A：请检查网络连接，并确认对方账户状态正常。如果持续失败，可能是系统风控、服务异常或版本过旧导致，建议更新 App 后重试。
Q：如何删除账户？
A：如果 App 内提供注销入口，请在设置中操作；如果暂未开放自助注销，请发送邮件到 service@offego.cn 提交申请，并注明你的注册方式与账号信息。
A：如果 App 内提供注销入口，请在设置中操作；如果暂未开放自助注销，请发送邮件到 service@offego.cn 提交申请，并注明你的注册方式与账号信息。
Q：如何举报骚扰、虚假资料或不当内容？
A：请通过 App 内举报入口或发送邮件联系我们，并尽量附上截图、链接、用户名和问题描述，我们会尽快处理。
A：请通过 App 内举报入口或发送邮件联系我们，并尽量附上截图、链接、用户名和问题描述，我们会尽快处理。
Q：如何申请技术支持？
A：请在反馈邮件中尽量附上以下信息：
• 设备型号
• 系统版本
• App 版本
• 问题发生时间
• 复现步骤
• 截图或录屏（如有）
A：请在反馈邮件中尽量附上以下信息：
• 设备型号
• 系统版本
• App 版本
• 问题发生时间
• 复现步骤
• 截图或录屏（如有）
反馈与联系
- 支持邮箱：service@offego.cn
- 建议内容：账号问题、技术故障、举报投诉、合作咨询
我们会尽力在 48 小时内回复你的邮件。
English
Offego is a social networking app built around meaningful real-world connections. Core features include Coffee Chat, profile discovery, social matching, and AI Search.
- Discover and connect with valuable people
- Start or join Coffee Chat conversations
- Use AI Search to find relevant people, topics, or opportunities faster
- Manage your profile, tags, and social interactions
FAQ
Q: I didn't receive the verification code.
A: Make sure your phone number or email is correct, check spam folders, and wait 1 to 2 minutes before trying again. If you request too many codes, the system may temporarily rate-limit you.
A: Make sure your phone number or email is correct, check spam folders, and wait 1 to 2 minutes before trying again. If you request too many codes, the system may temporarily rate-limit you.
Q: Why can't I sign in?
A: Check your network connection, confirm the app is up to date, and make sure you're using the same sign-in method you used during registration. If you've changed devices or account bindings, re-verification may be required.
A: Check your network connection, confirm the app is up to date, and make sure you're using the same sign-in method you used during registration. If you've changed devices or account bindings, re-verification may be required.
Q: Why doesn't my updated profile show immediately?
A: Some updates appear instantly, while others may be affected by short-lived caching. Try pulling to refresh or reopening the page.
A: Some updates appear instantly, while others may be affected by short-lived caching. Try pulling to refresh or reopening the page.
Q: My matches or recommendations seem inaccurate.
A: Complete your profile with more detailed interests, role, industry, and city information. Better profile quality usually improves recommendation and AI Search relevance.
A: Complete your profile with more detailed interests, role, industry, and city information. Better profile quality usually improves recommendation and AI Search relevance.
Q: AI Search didn't return what I wanted.
A: Try using more specific keywords, such as industry, city, role, or your exact goal. Clearer prompts generally produce better results.
A: Try using more specific keywords, such as industry, city, role, or your exact goal. Clearer prompts generally produce better results.
Q: Why did my message fail to send?
A: Check your internet connection and confirm that the recipient account is active. Persistent failures may be caused by risk controls, service issues, or an outdated app version.
A: Check your internet connection and confirm that the recipient account is active. Persistent failures may be caused by risk controls, service issues, or an outdated app version.
Q: How do I delete my account?
A: If an in-app deletion option is available, use Settings. If self-service deletion is not yet available, email service@offego.cn with your sign-in method and account details.
A: If an in-app deletion option is available, use Settings. If self-service deletion is not yet available, email service@offego.cn with your sign-in method and account details.
Q: How do I report harassment, fake profiles, or inappropriate content?
A: Use the in-app reporting feature or contact us by email. Please include screenshots, links, usernames, and a brief explanation whenever possible.
A: Use the in-app reporting feature or contact us by email. Please include screenshots, links, usernames, and a brief explanation whenever possible.
Q: What should I include when requesting technical support?
A: Please include:
• device model
• OS version
• app version
• time of issue
• reproduction steps
• screenshots or screen recordings if available
A: Please include:
• device model
• OS version
• app version
• time of issue
• reproduction steps
• screenshots or screen recordings if available
Feedback & Contact
- Support email: service@offego.cn
- Suitable topics: account issues, technical bugs, abuse reports, partnership inquiries
We aim to reply to support emails within 48 hours.