curioo 技术支持 / Support
中文
curioo 是一款把展览、旅行、日常时刻做成「邮票」收藏的 iOS App。
- 拍照或选图 → 选一种版式（票根、邮票、拍立得、印章）→ 保存到本地收藏
- 点开邮票可以让 AI 讲解画面里的内容（基于内置模型 + 维基百科）
- 多种导出格式：邮票图、社交海报、AirPrint 打印、curioo 文件
常见问题
Q：为什么相机不可用？
A：先检查 iPhone 设置 → curioo → 相机 是否开启。如果你在模拟器里测试，模拟器没有相机硬件，会自动显示「相机不可用」并提供从相册选取的入口。
A：先检查 iPhone 设置 → curioo → 相机 是否开启。如果你在模拟器里测试，模拟器没有相机硬件，会自动显示「相机不可用」并提供从相册选取的入口。
Q：长按拍摄没反应？
A：要按住 0.5 秒以上，期间快门按钮外圈会出现黄色进度环。按住到环填满即拍下。如果只是轻点，请用快门按钮直接点击。
A：要按住 0.5 秒以上，期间快门按钮外圈会出现黄色进度环。按住到环填满即拍下。如果只是轻点，请用快门按钮直接点击。
Q：讲解功能没声音？
A：iPhone 设置 → 辅助功能 → 朗读内容 → 语音 → 中文，下载一个中文语音包即可。建议下载「婷婷」（增强）或「莉莉」（神经）以获得最自然的效果。
A：iPhone 设置 → 辅助功能 → 朗读内容 → 语音 → 中文，下载一个中文语音包即可。建议下载「婷婷」（增强）或「莉莉」（神经）以获得最自然的效果。
Q：模型加载失败？
A：内置模型文件随 App 安装包分发，约 350MB。在「设置 → 内置讲解模型 → 检查模型加载」可以查看具体错误。如果反复失败，重新安装 App 通常能解决。
A：内置模型文件随 App 安装包分发，约 350MB。在「设置 → 内置讲解模型 → 检查模型加载」可以查看具体错误。如果反复失败，重新安装 App 通常能解决。
Q：讲解在没网时能用吗？
A：识别画面和内置模型整理都在本地完成，不需要联网。但获取维基百科资料需要联网。在没网时讲解会失败，提示「网络不通」。
A：识别画面和内置模型整理都在本地完成，不需要联网。但获取维基百科资料需要联网。在没网时讲解会失败，提示「网络不通」。
Q：怎么把邮票发给朋友？
A：邮票详情页 → 分享，有几个选项：
• curioo 文件：发一个
• 邮票：标准邮票图（适合微信、AirDrop）
• 海报：9:16 海报图（适合朋友圈、Instagram Stories）
A：邮票详情页 → 分享，有几个选项：
• curioo 文件：发一个
.artaner 文件，朋友打开后可以导入到自己的 curioo（导入功能在 V1.1 上线）• 邮票：标准邮票图（适合微信、AirDrop）
• 海报：9:16 海报图（适合朋友圈、Instagram Stories）
Q：数据会不会丢？
A：所有数据保存在 iPhone 本地。卸载 App 时数据一并删除。建议重要邮票通过「分享 → curioo 文件」备份到 iCloud Drive 或邮箱。
A：所有数据保存在 iPhone 本地。卸载 App 时数据一并删除。建议重要邮票通过「分享 → curioo 文件」备份到 iCloud Drive 或邮箱。
Q：可以批量删除吗？
A：在收藏页左上角点「选择」，多选后右上角垃圾桶按钮可以批量删除。
A：在收藏页左上角点「选择」，多选后右上角垃圾桶按钮可以批量删除。
Q：标签是什么？
A：在编辑邮票时，「标签」section 可以加多个标签（比如「798」「敦煌」「2026 春节」）。收藏页顶部的标签条可以单选过滤。
A：在编辑邮票时，「标签」section 可以加多个标签（比如「798」「敦煌」「2026 春节」）。收藏页顶部的标签条可以单选过滤。
Q：支持哪些 iOS 版本？
A：最低 iOS 17.0。建议 iPhone 12 / iPad（M1）或更新机型，老设备运行讲解模型可能内存吃紧。
A：最低 iOS 17.0。建议 iPhone 12 / iPad（M1）或更新机型，老设备运行讲解模型可能内存吃紧。
Q：iPad 能用吗？
A：可以。iPad 上支持横竖屏，收藏页会自动变 5 列布局，所有 sheet 内容居中显示。
A：可以。iPad 上支持横竖屏，收藏页会自动变 5 列布局，所有 sheet 内容居中显示。
反馈与联系
- 邮件：feedback@curioo.app（最快回复）
- App 内：设置 → 反馈，会自动用你的邮件 App 发邮件，并带上版本号
我们承诺：每一封反馈邮件 48 小时内回复。
English
curioo is an iOS app for turning exhibits, travel, and everyday moments into collectible "stamps".
- Capture or pick a photo → choose a template (Ticket, Postage, Polaroid, Passport) → save locally
- Tap a stamp for AI-generated narration (on-device model + Wikipedia)
- Export formats: stamp image, social poster, AirPrint, native curioo file
FAQ
Q: Why is the camera unavailable?
A: Check iPhone Settings → curioo → Camera. If you're testing in the simulator, simulators have no camera hardware and the app automatically shows "Camera unavailable" with a library picker fallback.
A: Check iPhone Settings → curioo → Camera. If you're testing in the simulator, simulators have no camera hardware and the app automatically shows "Camera unavailable" with a library picker fallback.
Q: Long-press to shoot doesn't work?
A: Hold for at least 0.5 seconds, a yellow progress ring fills around the shutter while you hold. Release once the ring is full to capture. A single tap on the shutter button also works.
A: Hold for at least 0.5 seconds, a yellow progress ring fills around the shutter while you hold. Release once the ring is full to capture. A single tap on the shutter button also works.
Q: Narration has no audio.
A: iPhone Settings → Accessibility → Spoken Content → Voices → English (or Chinese). Download a voice pack, the "Enhanced" or "Neural" variants sound the most natural.
A: iPhone Settings → Accessibility → Spoken Content → Voices → English (or Chinese). Download a voice pack, the "Enhanced" or "Neural" variants sound the most natural.
Q: Model fails to load.
A: The on-device model ships with the app (~350 MB). Settings → Built-in Narration Model → Check Model Loading shows the specific error. Reinstalling the app usually resolves it.
A: The on-device model ships with the app (~350 MB). Settings → Built-in Narration Model → Check Model Loading shows the specific error. Reinstalling the app usually resolves it.
Q: Does narration work offline?
A: Image recognition and on-device summarization run locally. Fetching Wikipedia context requires the internet. Without network the narration fails with a "Network unavailable" message.
A: Image recognition and on-device summarization run locally. Fetching Wikipedia context requires the internet. Without network the narration fails with a "Network unavailable" message.
Q: How do I send a stamp to a friend?
A: Stamp detail page → Share. Options:
• curioo file: a
• Stamp: standard stamp image (good for WeChat, AirDrop, iMessage)
• Poster: 9:16 image suitable for Instagram Stories, Moments
A: Stamp detail page → Share. Options:
• curioo file: a
.artaner file your friend can import into curioo (import lands in V1.1)• Stamp: standard stamp image (good for WeChat, AirDrop, iMessage)
• Poster: 9:16 image suitable for Instagram Stories, Moments
Q: Will I lose my data?
A: All data is stored on your iPhone locally and is deleted when you uninstall. Back up important stamps via Share → curioo File to iCloud Drive or email.
A: All data is stored on your iPhone locally and is deleted when you uninstall. Back up important stamps via Share → curioo File to iCloud Drive or email.
Q: Can I delete in bulk?
A: In the gallery, tap "Select" in the top-left, multi-select stamps, then the trash icon in the top-right deletes them in a single confirmation.
A: In the gallery, tap "Select" in the top-left, multi-select stamps, then the trash icon in the top-right deletes them in a single confirmation.
Q: What are tags?
A: When editing a stamp, the Tags section accepts multiple labels (e.g. "798", "Dunhuang", "Spring 2026"). The pill strip at the top of the gallery filters by a single tag.
A: When editing a stamp, the Tags section accepts multiple labels (e.g. "798", "Dunhuang", "Spring 2026"). The pill strip at the top of the gallery filters by a single tag.
Q: Which iOS versions are supported?
A: iOS 17.0 minimum. We recommend iPhone 12 / iPad (M1) or newer, older devices may strain when running the on-device model.
A: iOS 17.0 minimum. We recommend iPhone 12 / iPad (M1) or newer, older devices may strain when running the on-device model.
Q: Does it work on iPad?
A: Yes. iPad supports both portrait and landscape, the gallery switches to a 5-column layout, and all modal sheets are centered with constrained width.
A: Yes. iPad supports both portrait and landscape, the gallery switches to a 5-column layout, and all modal sheets are centered with constrained width.
Feedback & Contact
- Email: feedback@curioo.app (fastest)
- In-app: Settings → Feedback opens your mail app pre-filled with the app version
We commit to replying to every feedback email within 48 hours.